If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on full price items (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred.
On reduced items we will offer an exchange or online credit only, within 7 days of receipt.
Prior to posting, you must contact the shop via email firstname.lastname@example.org or phone 01 6292550 with your order number for a returns number.
Post your return to:
Unit 3, Manor Mills Shopping Centre
Maynooth, Co. Kildare
All returns should be processed within 7 working days. If you do not hear from us within this time frame then please track your item and if it shows that it was received then please contact our customer care team as there may be a reason we could not contact you or an issue with the return.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.